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Residential Customer Service

375 South End Avenue
New York, NY 10280
(212) 321-2000

Monday - Friday:
9:00 AM - 5:00 PM

Welcome Residents

Welcome to the Gateway Resident Page - your dedicated page for recent resident news, upcoming events and online services including:
Residents can pay rent online via Clickpay, which offers e-check (ACH) or credit card options. To set up your account or for assistance with your online rent payment, please click on ClickPay now.
Residents are able to enter all maintenance requests through the portal. If you haven't already set up your account, please do so now. Click HERE for a quick tutorial on how to register for Maintenance Portal and submit work orders.
Additional helpful contact information:
Security: (212) 912-2217
Front Desk at each building:
Bldg 345: (212) 915-2218
Bldg 355/365: (212) 915-2219
Bldg 375/385: (212) 915-2220
Bldg 395: (212) 915-2221
Garage: (212) 915-2316
The Club at Gateway: (212) 915-2216